Frequently Asked Questions

EC offers two levels of service – Self-serve with complete online submission of photos or full concierge service with home visit. The self-serve option is available by going to the consign page and completing the online form.

If you’re interested in the concierge service, send an email to info@eisenhowerconsignment.com and a team member will contact you with service and fee details.

What is Eisenhower Consignment’s commission?

EC’s commission is half (50%) of the selling price (ticketed price) of an item. The 50/50% spilt between consignor and EC is based on the final selling price, which could include a reduced ticketed price.

How do I receive payment for my sold items?

EC issues payout checks first Tuesday of every month with a balance of $100 or more. If items have sold in your account, you will receive an email detailing sold item(s), selling price, and total payout balance. For balances of less than $100 with items remaining in your account, the balance carries into the next month. Also, you may request a check before the $100 balance is reached. Checks can be picked up during store hours.

Do I need an appointment?

Yes, appointments are required. Unfortunately, walk-in consignors cannot be accommodated. An appointment is scheduled after acceptance of an item. Once you submit the online form, we will reply within 2 to 3 days if we can sell your items, and at that time we’ll schedule an appointment for you to deliver your items.

Once my items have been accepted, what happens next?

An EC team member will assist you in making the necessary arrangements to drop off or obtain an estimate for moving service. EC requires large pieces (e.g. sofas) to be delivered by an insured professional moving company. If a moving company is needed, as a convenience EC can assist in obtaining an estimate and coordinate pick-up and delivery details.

How is the selling price of my item determined?

We are not certified appraisers; however, we’re knowledgeable in the area of furniture valuation and market value of the items that we accept. We research and in some cases, rely on outside resources in assessing value. We strive to maximize profit for our consignors while providing competitive pricing to our patrons.

We welcome your input and any information that we factor into our pricing approach. EC’s pricing approach starts with input from you, then EC assesses overall condition, supply/demand, current market value in setting the selling price. Generally, selling price is in the range of 20% to 60% of retail-price paid. EC does not reduce selling price at scheduled intervals; however, we do reduce selling price at our discretion.

How do I transport my items?

Transportation of consignor’s personal property is the consignor’s responsibility. EC is happy to provide names of third-party delivery services who extend preferential rates to our consignors. These third-party firms are independent contractors, and EC provides this information as a courtesy to our consignors. All large pieces require insured, professional moving company delivery.

What happens after the 90-day period

It is the consignor’s responsibility to pick up unsold items at the end of the 90-day period. If you would like to pick up your items before the end of your consignment term, earlier retrieval date must be requested by email. An early retrieval fee of 10% of the tagged price is assessed.

All items not picked up by the consignor become property of Eisenhower Consignment to dispose, donate, retain or liquidate.

How do I improve the chances of having my items accepted?

The most important factor, provide only requested information such as age, dimensions, paid price, payout expectations and manufacturer/brand, which expedites the review by providing key information that is heavily relied upon in making a determination. Expeditious replies to follow-up questions from EC team members will improve dates of availability to accept your items.

You can submit more than one item per submission along with a photo of all items captured in a single photo. Removing accessories from table tops, decorative pillows from sofas, lamps from side tables allow the reviewers the best photos to review.